Refund and Returns Policy

Overview

Our refund and return policy lasts for 30 days. If it has been 30 days since you received the goods, we cannot provide you with a full refund or exchange.

We accept unconditional refunds within the first 7 days. If a refund is required after 7 days, you must provide sufficient evidence and reasons, and we will also examine these reasons. You will not be charged a restocking fee. You should pay for the shipping cost to send it back to our warehouse.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping fees, service fees, gift cards and other virtual products are non-refundable items. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Products with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customer-service@peonician.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer-service@peonician.com and send your item by mail to:

518118, Zhuyunhuayuan, Pingshan District, Shenzhen, Guangdong Province, People’s Republic of China.

Shipping returns

To return your product, you should mail your product to:

518118, Zhuyunhuayuan, Pingshan District, Shenzhen, Guangdong Province, People’s Republic of China.

You can download your shipping label in the email we send you after we accept your refund application.

If the refund is not requested due to product quality issues, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For defective products, we will be responsible for paying the shipping costs

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.